At KicksLock, customer satisfaction is our top priority. We understand that sometimes purchases don’t go as planned, and we’re here to help you with any returns or refunds. Please review our policy below to ensure a smooth experience.
1. Returns
We offer a 14-day return policy, which means you have 14 days from the date of receipt to request a return. To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition that you received it.
- In the original packaging with all tags and labels intact.
2. Initiating a Return
To start a return, please contact us at [email protected] with your order number and details of the item(s) you wish to return. Once approved, we will provide you with instructions on how to send your item back to us. Please note:
- Items sent back to us without a return request approval will not be accepted.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item).
3. Exchanges
If you need a different size or color, we recommend returning the item for a refund and placing a new order. This process helps us ensure you get the exact item you want as quickly as possible.
4. Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, a refund will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear in your account.
5. Non-Refundable Items
Certain items are non-returnable and non-refundable:
- Gift cards
- Items marked as final sale
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with a description and photo of the issue. We’ll work with you to resolve it promptly.
7. Exceptions
Certain items may not qualify for a return, such as personalized or special-order items. Please check the product page or contact us if you’re unsure about an item’s return eligibility.
8. Contact Us
For any further questions or assistance, please reach out to us at:
- Email: [email protected]
Thank you for choosing KicksLock. We’re committed to providing you with a hassle-free shopping experience and are always here to help!
